Last updated on Mar 27th 2024
zebkart believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 15 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
zebkart does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 15 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 15 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the zebkart, it’ll take 16-30 days for the refund to be processed to the end customer.
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1. Refund Eligibility:
● Customers are eligible for a refund within 30 days of receiving their order.
● Refunds will be processed under the following circumstances:
● The product received is damaged, defective, or not as described.
● The product does not meet the customer’s expectations, subject to the conditions outlined in our Return Policy.
● The order is canceled within the specified cancellation period.
2. Refund Process:
● To request a refund, customers must contact our website and then login there user account – order status within 30 days of receiving the product or canceling the order.
● Refunds will be issued to the original payment method used for the purchase.
● Once the refund request is approved, the refund will be initiated within 30 working days. The time taken for the refund to reflect in the customer’s account may vary depending on the payment method and banking procedures.
3. Return Shipping:
● Customers may be required to return the product to us, depending on the reason for the refund:
● If the product is damaged, defective, or not as described, we will arrange for return shipping at our expense.
● If the refund is due to reasons other than product issues, such as
customer dissatisfaction, customers may be responsible for the return shipping costs.
4. Refund Exceptions:
● Certain products may not be eligible for refunds, including but not limited to:
● Personalized or customized items.
● Perishable goods.
● Intimate or hygiene products.
● Refund eligibility for such products will be determined on a case-by-case basis and in accordance with our Return Policy.
Cancellation Policy
1.Cancellation Timeframe:
- The cancellation timeframe may vary depending on the seller and the product/service being offered. Customers should refer to the specific seller’s cancellation policy displayed on the product/service page.
2.Cancellation Process:
- To cancel an order, customers must follow the cancellation instructions provided by the seller on the product/service page. This may include contacting the seller directly or initiating the cancellation through the e-commerce platform’s interface.
3.Cancellation After Shipment/Service Rendered:
- Sellers may have different policies regarding cancellations after the product has been shipped or the service has been
rendered. Customers should refer to the specific seller’s cancellation policy for details.
